Insam Express
package and luggage transport service

and you go on holiday carefree!

Prices and conditions

Delivery conditions for outgoing trip and return

Only luggage with maximum dimensions of 0,85 x 0.60 x 0.40 m will be accepted. The maximum weight per luggage is 22 kg.. We will not be held responsible for any damage or loss to luggage that exceeds the weigh limit.

No designer suitcases (Louis Vuitton, Prada, Armani, etc.) may be used.

Standard insurance

In our rates there are already included 350 Euro per item. If an item gets lost, we will pay the insured amount for each item. Instead, if luggage is damaged during transport, you will receive a coupon worth € 50 per luggage item for another luggage transport service within 3 years. Insurance does not cover valuables (such as mobile phones, cameras and video cameras, notebook computers, jewellery and cash).

By disregard of the indicated delivery times of the shipping to the hotel, INSAM will refund 100% of the shipping costs for outward and return transport.

Supplemental insurance

To obtain supplemental insurance, you can book the transport online.


In the case of extraordinary and unforeseeable events such as exceptional weather conditions - force majeure - with consequent restrictions on the circulation of heavy goods vehicles, delivery is not guaranteed on time and there is no compensation or refund.

Types of payment

For shipments to and from Alto Adige (South Tyrol) payment is made upon delivery or pick-up of the luggage in the hotel (or credit card).
For other destinations a credit card can be used.

Service booking procedure

For safety

  • The destination address must always be attached to the luggage.
  • For safety reasons we recommend to wrap suitcases with protective foil or plastic wrap and to seal them with a security lock
  • We do not accept valuable or fragile items in suitcases or fragile (e.g. vases, ceramics, computers, jewelry, etc.).


If the suitcases are not packed, no responsibility is taken for any damage or delay in delivery.

Item pick-up and delivery to destination

  • Luggage is picked up by the courier within certain time periods (for example from 10 a.m. to 6 p.m.)
  • Delivery is made within the delivery times indicated on the website

Cancellation fee

In case of cancellation, an amount of 20% will be retained.